Frequently Asked Questions

If you don't see the answer to your question, please feel free to contact us!

When does consignor registration/item entry close?

Consignor Registration and Item Entry closes at 10:00 pm on Saturday night before the sale. You may still print tags after that time, but you can no longer enter items or make changes to your account.

Do I need to register/create an account to shop?

No! All our sales are open to the public with free admission, Thursday through Saturday of sale week. You only need an account to be a consignor or volunteer.

Is there an admission fee to shop at the Ready, Set, Grow! 

Our sale hours Thursday 9am - 8pm Friday 9am - 3pm. Saturday 9am-3pm are OPEN TO THE PUBLIC with no admission or parking fees.

Are there shopping bags available?

Yes. However, we suggest that you bring a large empty tote or laundry basket, as we only have a limited number of reusable shopping bags. Please keep in mind that we reserve the right to inspect bags/baskets/stroller baskets at the entry/exit door.

Are children allowed at the sale?

It will be an easier shopping experience if you can acquire a sitter, but we realize this is not always possible. Children must be kept with you at all times, because we do not provide childcare. DO NOT allow children to play with items that are consigned. Please DO NOT allow children to remove the tags!! DO NOT allow children to play or climb on racks.

Is there a dressing room available?

No, we will not have a try-on area/dressing room. We suggest you bring a measuring tape and a list of your child's measurements.

Can I return an item?

No. ALL SALES ARE FINAL. Once the transaction is completed at the register, the item is marked sold for the consignor. It is YOUR responsibility to check items - all items are on consignment, and it is physically impossible for us to find every imperfection, no matter how hard we try - and we do try.

What if the tag comes off an item I consigned?

We have a lost and found. We will do our absolute best to match up floating tags and items. However, we cannot guarantee that your tag will be rematched with your item. It is your responsibility to check the lost and found when you pick up your unsold items.

I am a consignor; when do I bring my entered and tagged items to the sale?

Once your items are entered and tagged, you make a check-in appointment through your account. We accept check-ins on Monday and Tuesday of sale week only. Please come in the front of the building and check-in is in the lobby area. You will receive your presale shopping pass during check-in.

Do you accept credit cards or checks?

Cash is always the quickest form of payment. We do NOT accept personal checks. However, you are welcome to use a debit or credit card. There is an additional charge to use a credit or debit card.

Will you have vendor set-ups?

We will have space for vendors. Please contact us for more vendor information.

What kind of hangers do you allow for consigned clothes?

Wire hangers, because of their durability and they take up less space. Many times, you can find free wire hangers from laundries/dry cleaners or friends.

Is there a minimum of items to consign?

Yes. We ask that you have at least 25 items or $50 worth whichever comes first.

Is there a limit of items I can bring?

At this time there is a limit of 200 items you can consign to our sale. If you sell 70% or

more of your consigned items, the next sale you can request to have your maximum

number of items increased. Please contact us if you have that request.

What sizes of clothing is accepted?

We accept boy’s infant to boy’s size 18 and Mens

We accept girl’s infant, toddler, kid, Womens, and Plus sizes.

We accept all season of Maternity clothing at all sales.

We accept ALL sizes and seasons of MATILDA JANE. 

 We will not accept misses/women’s brand clothing, so do not enter or bring these items.

ASK BEFORE YOU TAG if you have questions!!!!

May I hand write tags?

No. All tags must be printed through My Consignment Manager so they will have barcodes. If you are having problems entering and printing tags, please ask for assistance.

Can I use regular paper to print tags?

No. Standard weight paper tears and crumples easily and gets torn off items. Your item will not sell without a tag. All tags must be printed on cardstock, white or light colored.

Must I have clothes on hangers before drop-off?

Yes! We do not have time to hang and/or tag your items at the sale site!

What if pinning a tag is going to create a hole in the item I am consigning?

Please use your discretion, if an item is of a material that will leave a hole behind then feel free to pin the tag to the size tag of a garment, pin on a collar/neck of a shirt, put small items in see-through bags and tape tags to bags, etc. Holes are a HUGE disappointment to shoppers, and makes your item flawed. 

Contact us for more info as well if you have this issue with an item. DO NOT USE A TAGGING GUN!!!!

When will I be paid for my consigned items?

We do our best to have checks ready at item pickup. However, if that is not possible or you choose not to pickup your items then checks will be mailed within 5 business days.